As you get closer to your holiday, the airline and hotel begin finalising their passenger lists and room assignments. Because of this, we aren't always able to make changes through our system, but you can often sort things out by speaking to the travel providers directly.
Adding a passenger (within 7 days) 👤➕
Flights & Hotel: Check our website first to see if you can make a new, separate booking for the additional passenger. If we do not have availability listed on our site, check directly with the airline for extra flight seats, or search online to see if the hotel has direct room availability you can book.
Transfers: If you need to add a person to your transfer, drop us a message on Live Chat at least 2 days before you travel, and we’ll do our best to get it arranged.
Changing a name (within 7 days) 📝
Flights: If you’re with Ryanair, easyJet, TUI, Jet2, or Vueling, give them a call directly to swap a name. For other airlines, you’ll likely need to buy a new ticket.
Hotel: Name changes cannot be processed directly with the hotel prior to travel. As long as the Lead Passenger is still travelling, other guests in the group do not usually need to update their names with the hotel.
Transfers & Parking: If the Lead Passenger changes, these usually need to be rebooked. If it's a non-lead passenger, no change is needed.
Changing dates or airports (within 21 days) 🗓️🌍
Flights: Contact Ryanair, easyJet, TUI, Jet2, or Vueling directly to see if they can move your flights. Other airlines generally won't allow changes this late.
Hotel & Transfers: At this stage, hotels and transfer companies usually apply 100% cancellation charges. This means you can book a new stay or transfer for your new dates, but the original ones will still need to be paid for in full.
⚠️ Looking for info on changing destinations? Changing your destination pricey, and not many folks usually go for it so for that reason we don't offer destination changes. More info on that here.
Other last-minute requests 🛎️
In-flight Extras (within 3 days): Contact your airline online or by phone to add bags or seats. It’s much cheaper than doing it at the airport!
Special Assistance (within 14 days): Call your airline directly; they can add the support you need straight to your booking.
Special Hotel Requests (within 14 days): If you have a request for the hotel (like a specific room location), it’s best to contact them directly so it’s top of their pile when you arrive.
Cancellations (within 21 days) ❌
Removing a passenger: Because flight and transfer costs are non-refundable this close to departure, we aren't able to "remove" a passenger from the booking to get a refund.
Full Cancellation: You can still cancel your entire booking right up until the day you’re due to leave. You'll see a full breakdown of any cancellation costs before you confirm. Find out how to do so here.