Decided to tweak your trip directly with the airline? Depending on what you've changed, we might need to update things on our side to make sure your holiday stays ship-shape. ☀️
🍿 If you've just added extras...
If you've hopped onto the airline's site to add extra bags, pick your seats, or pre-order a cheeky inflight meal, you don't need to let us know. The airline has all those details safe and sound.
💡 Good to know: These extras won't show up on your On the Beach account or paperwork, but don't panic — they're still there with the airline!
📅 If you've changed your flight dates or times...
Now, this is where we definitely need a heads-up! If your actual flight times or dates have changed, we need to know so we can keep the rest of your holiday in sync. 🛠️
Drop us a message on Live Chat so we can update:
Your Hotel: To make sure they have availability for your new arrival date/time.
Your Transfers: So your driver isn't waiting at the airport while you're still at home!
Car Parking: To ensure your spot is secured for the right times.
⚠️ Important: Check with us first!
Depending on the changes you’ve made (like a date or destination change) and how close you are to your holiday, we might not always be able to update your hotel or transfer booking.
It’s super important to speak to us on Live Chat about any major changes you are wanting to make your flight times, dates, or destination before you confirm anything with the airline. We’d hate for you to have a flight but no hotel! 🏨
💬 How to let us know
Just jump on Live Chat and let our beach buddies know the new details. We'll get your booking updated and make sure your paperwork in My Bookings matches your new plans. 🏖️
🤝 Helpful guides: