Airlines are usually way ahead of the game when it comes to planning their schedules, which means - sometimes - tweaks need to be made before you fly. Whether it’s a minor time shift or a cancellation, here is how we handle it.
If your flight times have changed 🕒
Don't worry, we’ll keep you in the loop! If your flight times change, we’ll be in touch via email. It’s always a good idea to keep an eye on your inbox as you get closer to your fly-date. 📨
If your flight is refundable and you have been affected by a change in date, don't worry, we're on hand to support!
Before accepting a change in date with you airline, look out for an email from us where you can opt to accept the change (we'll check your hotel has availability) or cancel your holiday in full, providing you the flexibility to rebook.
Once you choose an option, our specialist team will process your request and be in touch within 7 days, no need to contact us!
If your flight is cancelled ❌
If the airline cancels your flight, we have you covered! We will process a refund for you straight away allowing you to receive your refund and rebook a brand new holiday! You'll receive an email from us providing all the information you need.
⚠️ A quick note on refunds:
While we refund the core parts of your holiday, please note that ATOL protection, travel insurance, and any extra charges added to your booking since you first made it are non-refundable.
✈️ Flying with Ryanair? - When flying with Ryanair, they'll contact you directly via email to notify you about the flight change. To let us know about these changes please follow the instructions in this article.