Wondering if there’s a hair dryer in your room, what’s included in your All Inclusive package, or if you need to pack your own beach towel? Every hotel is unique, and services can vary from one sandy spot to the next.
Go straight to the experts 🔍
While we’d love to list every single amazing thing your hotel offers, it’s not always possible for us to cover every tiny detail! If you want to know about specific services - like whether they provide hair dryers, what the kids' club schedule looks like, or if there's a kettle in the room - the best thing to do is contact the hotel directly.
The hotel staff are the real experts on their own front door. Dropping them an email or giving them a quick call is a fantastic way to get those "need to know" details confirmed so you can feel 100% ready for your stay.
How to find their contact info 📞
Finding the right person to talk to is a breeze. We have updated your My Bookings account to help you get in touch with your accommodation instantly:
Log into your On the Beach account and head to My Bookings.
Navigate to the Special Hotel Requests section.
Click the 'Find hotel contact details' button. This will automatically open up the direct contact information (phone number or email address) for your specific hotel so you can ask them about their amenities right away!
Got a special request for your stay? 🎈
If you’re looking to arrange something specific - like adjoining rooms, a room on a certain floor, or a little surprise decoration for a special occasion - please visit our dedicated guide on How do I make a special request for my hotel?