If you’ve seen information that your hotel is temporarily closed or under maintenance, there is no need to panic.
In many cases, the hotel will be open again by the time you travel. However, if your booking is directly affected, our team will proactively reach out to you to discuss your options and support you with any necessary changes.
What happens next
We monitor hotel closures closely. If your chosen hotel is still closed near your travel date, we will contact you to explain your available options (such as alternative accommodations or date changes).
What you should do
Check your account → Head to 'My Bookings' for the most up-to-date status of your holiday.
We’ve got you covered → You don't need to take any action right now. We will get in touch directly if your holiday is impacted.
Review your options → If our team does reach out, look through the alternatives we provide to find the best fit for you.
💡Need more help?
If you need further support, reply to our email if you receive one and the team will be happy to help. For now, sit tight and keep your holiday countdown ticking!