If you need to cancel as you or someone on the booking cannot travel due to health reasons or have gone through a bereavement, we’re sorry to hear this. Please follow the steps below to cancel your booking.
- Log into your Manage Booking account
- Select View and Manage Booking on the holiday you want to cancel
- Scroll down to Make a Change
- Click Cancel Booking
On the cancellation page, you'll see a breakdown of costs, showing how much you've already paid. This will include flights, hotel, and any extras like transfers, airport services, and travel insurance.
For a more in depth guide please head to this article: How do I cancel my entire booking?
💡A few things to keep in mind:
Flights: Unfortunately, flights are non-refundable from the moment you book. If you haven't paid for your flights yet, this cost will need to be paid before we can cancel.
Hotels: Most hotels offer free cancellations, but this depends on their specific terms and conditions.
Travel Insurance: Travel insurance is non-refundable.
Transfers and Airport Extras: These can be refunded if cancelled more than 7 days before departure.
For bookings cancelled more than 60 days pre-departure, a £50pp cancellation fee will be taken.
For bookings within 60 days pre-departure an £100pp cancellation fee will be taken.
If you’re due a refund, it’ll be shown as a minus balance under refund amount due. If there’s an outstanding payment needed to complete the cancellation, it’ll be displayed as a positive balance under ‘payment amount due’.
Insurance Information:
If you have travel insurance and need to make a claim, you can request a proof of cancellation letter from us. This letter can help you when you’re claiming back funds from your insurance provider.
If you don’t have insurance but have valid proof of why you can’t travel - like a medical document or death certificate - you can contact your airline directly to request a refund. If the airline agrees to refund your flight, please get in touch with us via live chat on your Manage Booking account or by clicking here. We’ll be happy to check what we can do for your hotel and transfers.
⚠️ Important information:
Ryanair does not cancel or refund due to illness. They will only look into refunding where there has been a bereavement (you can find more info on their website). If you need to cancel due to illness, you will need to speak to your insurance provider. If you don't have insurance, you might want to consider a name change for the passenger so you don't lose the cost of the flight.
Cancelling due to pregnancy:
Congratulations on your pregnancy! If you’ve decided that you need to cancel your booking because of your news, you can follow the step-by-step instructions at the top of this page.
As airlines don’t typically offer refunds for pregnancy, a full cancellation might not be your only option. If you’d still like the rest of the group to travel, or if you’d just like to push your holiday back to a later date, you can explore removing a passenger or changing your dates instead. You can check the options for this in the Make a Change section of your account, which might help you save the cost of the trip.
💭 Not sure if cancellation is the right step? If you want to see if an amendment would work better for you than a full cancellation, you can find more information here: