We understand that sometimes plans change and you may need to cancel your cruise. We're here to help make the process as straightforward as possible.
How to request a cancellation
The lead passenger (the person whose name the booking is under) can cancel the travel arrangements at any time.
To cancel your cruise booking, please complete our online cancellation form:
This form will ask you for:
- Your booking reference number
- Lead passenger name (as shown on the booking)
- Cruise departure date
- Cruise line and ship name
- Contact email address and phone number
- Reason for cancellation
⏰ What happens next?
Once we receive your cancellation request, here's what you can expect:
⏱️ Within 48 hours, we will:
- Review your cancellation request
- Calculate any applicable cancellation charges based on your booking terms
- Contact you to confirm the cancellation charges
- Provide you with the next steps
Your cancellation becomes effective from the date we receive your form submission or email notification.
💷 Understanding cancellation charges
Cancellation charges vary depending on:
- How far in advance you're cancelling
- Your cruise supplier's specific terms
- The type of fare or cabin you booked
- Any promotional rates or special offers applied to your booking
⚠️ Important: The earlier you cancel, the lower the charges typically are. Cancellation charges increase as you get closer to your departure date.
For full details about cancellation charges and timescales, please refer to our Cruise Terms and Conditions.
🛡️ Travel insurance reminder
If you need to cancel due to unforeseen circumstances such as illness, injury, or family emergencies, your travel insurance may cover some or all of the cancellation charges.
💡 Top tip: Contact your travel insurance provider as soon as you know you need to cancel. They can advise you on your coverage and the claims process.
🔄 What about refunds?
Once your cancellation is confirmed and any applicable charges are calculated:
- We'll process any refund due according to the timescales in our terms and conditions
- You'll receive written confirmation of the cancellation and any refund amount
- Refunds will be returned to the original payment method