If your holiday was cancelled before your departure date and you need to submit a claim to your travel insurance provider, you will need an official Cancellation Letter.
How to Get Your Cancellation Letter
You can request your insurance paperwork directly through your online portal without needing to contact our team.
Log into your account dashboard.
Navigate to your Booking Details page (you will see a red confirmation banner stating "This is a cancelled booking").
On the left-hand menu, click Manage Paperwork.
Select the Claims and Insurance Letters section.
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Click Request an Insurance Letter to generate your official insurance documentation.
📝 Ready to submit your request now? If your booking is already cancelled and you want to skip the navigation, you can fill in the form here to send your request straight to our team.
What is the Difference Between a Cancellation and a No-Show Letter?
Cancellation(Insurance) Letter: Issued if your holiday was fully or partially cancelled before your scheduled departure date.
No-Show Letter: Issued if the holiday went ahead, but a member of your travelling party did not turn up for the flights or hotel stay. These can only be requested after the return date of the trip has passed.
You can find out how to request one here 👉 How Do I Request a No-Show Letter for Insurance?
If you are unsure which specific document your insurance policy requires to process your claim, we highly recommend checking directly with your insurer before submitting your request.