We understand that unexpected situations can arise, and we're here to help guide you through your options.
If someone on your booking is no longer able to travel, the next steps will depend on how close you are to your departure date and the reason for the cancellation:
If you're still some time away from travelling, you can find out how to cancel a passenger from your booking here.
If you're close to departure and the passenger is unable to travel due to illness or injury (for example, if they are in hospital), we recommend contacting your travel insurance provider as soon as possible. They will advise on what documentation is needed and what steps to take next.
In some cases, we may not be able to make changes directly, but we’ll do our best to support you with any information your insurer may require.