The safety of our customers is our absolute priority. We are closely monitoring the fast-moving situation regarding Middle East airspace closures and are working around the clock with our airline partners while following the latest FCDO advice.
To ensure we provide the most relevant information, please find the update that matches your current travel status below.
1. I am due to travel to the UAE (Dubai/Abu Dhabi)
Departing 1st ā 5th March
Status: Booking Cancelled. Due to regional airspace closures, we have made the difficult decision to cancel bookings for these dates to ensure your safety.
Refunds: You are entitled to a full refund. This will be ready to collect via your My Bookings account within the next 24 hours.
Action: You do not need to contact us. We are processing these automatically in departure date order.
Departing 6th ā 15th March
Status: Monitoring. We are assessing the impact on flight schedules on a flight-by-flight basis.
Action: Please wait for us to contact you. We are prioritising those travelling in the next few days. If your specific booking is impacted by a cancellation or significant change, we will reach out to you directly.
Departing 16th March onwards
Status: Planned to go ahead. Flights further in the future are currently expected to proceed as scheduled.
Changes & Fees: At this time, we are unable to facilitate destination changes. If you choose to change your travel dates, please be aware that airline admin fees are currently up to Ā£200 per person, plus any difference in airfare.
Action: There is no need to take action or contact us. We will be in touch with plenty of notice if anything changes with your holiday.
2. I am due to travel to Egypt
Status: Unaffected. Travel to Egypt is currently unaffected by regional airspace closures.
Action: Get holiday ready! Simply pack your bags and head to the airport as planned. We continue to monitor FCDO advice to ensure your stay remains safe.
3. I am due to travel to any other destination
Status: Unaffected. No other destinations are currently affected by these airspace closures.
Action: Your holiday is planned to go ahead as scheduled. You do not need to contact us; please continue with your travel plans.
4. I am currently on holiday in the UAE
Your safety is our number one priority. We recommend taking the following immediate steps:
Register with the FCDO: Visit gov.uk to register your presence. This ensures you receive direct updates and crisis guidance from the UK government.
Monitor Your Flight: Check your airlineās official website regularly for the latest status of your return flight.
Stay Informed via Your Hotel: Keep in touch with your hotel reception team; they receive real-time updates from local authorities and airlines.
Contact Us: For the quickest support from our team, please Chat with us on WhatsApp.
We thank all of our customers for their patience and understanding as we work to prioritise the safety of those travelling.
The On the Beach Team