We’re an online-only bunch, which means we do things a little differently—and a lot more efficiently!
💬 Best Way to Reach Us: Live Chat
The quickest and easiest way to get in touch is via our Live Chat, available through your My Bookings account.
How to access Live Chat:
- Log in to your account via our website or app
- Select the booking you need help with
- Click Manage My Booking
- Look for our chat widget in the bottom right corner
- Start chatting with one of our team!
We're here to help with everything from booking changes to holiday questions, and you'll get a faster response through Live Chat than any other channel.
📱 WhatsApp Support (In-Resort Only)
Our WhatsApp service is available exclusively for customers already on holiday. If you're at your resort and need assistance, WhatsApp is perfect for quick support during your stay.
For all pre-travel queries, please use Live Chat instead—it's the fastest way to get answers before your holiday.
📞 About Our Phone Line
We have a phone number (0371 4743000), but it works differently to traditional phone lines.
When you call, you'll reach our self-service line which guides you through common questions and solutions. If your query needs more support, the line will direct you to Live Chat. For matters that genuinely require a phone conversation, we'll arrange to call you back directly.
So while we don’t have a traditional phone line, we’re still here to help—just in a more modern, beachy way 🏖️
🧳 Managing Your Booking
You can manage lots yourself by logging into My Bookings, including:
- ✈️ Accessing your travel documents
- 📝 Making changes to your booking
- ➕ Adding holiday extras
- 💳 Viewing and managing payments
- 📧 Checking your booking confirmation
Most common tasks can be completed instantly through your account, giving you control of your holiday 24/7.