If one of your group couldn't make it on the holiday and you need a No Show Letter to claim back through your insurance, we've got you covered.
⚠️ Just a heads-up: we can only issue these letters once the return date of your holiday has passed. We have to check in with our suppliers (like the hotel or airline) to officially confirm they didn't show up before we can get that paperwork over to you.
If your return date has passed:
If your return flight has landed and you're ready to get that letter sorted, just jump on our Live Chat and follow these steps:
Head to this page and hit the chat icon on the bottom right.
Enter your booking reference and select Returned from travel.
Hit Yes when asked if you have a booking, then Request a no show letter.
When our beach bot, Sunny, asks if you're wanting to speak to us about an insurance letter, select Yes.
Follow the rest of the steps so we can grab the details and get that letter sent out to you.
📝 Quick note: There is a £30.00 admin fee for issuing this letter.
If you haven't travelled yet or are away right now:
We know it's frustrating when things don't go to plan, but please wait until the return date of your trip has passed before getting in touch. We aren't able to verify a "no show" until the return flight has actually departed and the hotel stay is over. Once that date has passed, follow the steps above and we’ll get things moving for you.