If you need to cancel as you or someone on the booking cannot travel due to health reasons or have gone through a bereavement we’re sorry to hear this. Please follow the steps below to cancel your booking.
Log into your account via the My Booking section of our website.
If on a mobile select ‘Menu’ at the top of the page.
Select Make a Change.
Click Cancel Booking.
On the cancellation page, you'll see a breakdown of costs, showing how much you've already paid. This will include flights, hotel, and any extras like transfers, airport services, and travel insurance.
A few things to keep in mind:
Flights: Unfortunately, flights are non-refundable from the moment you book. If you haven't paid for your flights yet, this cost will need to be paid before we can cancel.
Hotels: Most hotels offer free cancellations, but this depends on their specific terms and conditions.
Travel Insurance: Travel insurance is non-refundable.
Transfers and Airport Extras: These can be refunded if cancelled more than 7 days before departure.
A standard cancellation fee of up to £45 per person applies for cancellations.
If you’re due a refund, it’ll be shown as a minus balance under ‘refund amount due’. If there’s an outstanding payment needed to complete the cancellation, it’ll be displayed as a positive balance under ‘payment amount due’.
If you have travel insurance and need to make a claim, you can request a proof of cancellation letter from us. This letter can help you when you’re claiming back funds from your insurance provider.
If you don’t have insurance but have valid proof of why you can’t travel - like a medical document or death certificate - you can contact your airline directly to request a refund. If the airline agrees to refund your flight, please get in touch with us through our live chat system. We’ll be happy to check what we can do for your hotel and transfers.