We're unable to make changes to your booking within 21 days, 14 days or 3 days depending on the amendment you'd like to make. However, this doesn't mean that you're necessarily not able to make the change directly with our suppliers. Below is a list of each change request we offer and what you can and can't do to make the change direct.
Adding a passenger
If you're looking to add a passenger within 21 days of your departure date:
- Flights - Directly book a flight with your airline for the new passenger if they have availability.
- Hotel - Check if your hotel room is large enough to accommodate the extra passenger and if it is, you can add the passenger on directly with the hotel reception and pay for any further costs locally.
- Transfers - If you would like to add the new passenger to your transfer booking, please contact us prior to 2 days before your travelling date and we can get this booked for you.
Changing a passenger's name
If you're looking to change a passenger's name within 7 days of your departure date:
- Flights - If you're flying with Ryanair, Easyjet, TUI, Jet2, Ryanair or Vueling, you can contact the airline and they'll be able to amend the name directly for you. Unfortunately, if you're flying with any other airline, you won't be able to make the change and will need to purchase a new ticket with the airline.
- Hotel - Something to be aware of is if the passenger's name you're looking to change is the lead passenger or a lead on one of the hotel rooms. When looking to change a lead's name, you will need to contact the hotel directly and see if they can update this for you. Please be aware that some hotels have a policy that don't allow a lead name to be changed.
- When looking to change a passenger who isn't a lead, the hotel don't need to be made aware of this - it is only the lead name or a lead on a room that the hotel need to be correct.
- Transfers - If it's the lead passenger who's name needs to be updated on the transfer, this cannot be amended and you'll need to rebook your transfer under the new passenger's name with the old transfer remaining non-refundable. If you're looking to change the name of somebody who's not the lead passenger, this won't need to be amended with the transfer company.
- Car Parking - As with the above, if it is the lead passengers name that needs to be updated with the car parking supplier. This will need to be rebooked with the old booking remaining non-refundable.
In-Flight Extras
If you're looking to add any in-flight extras to your booking within 3 days of your departure date you can contact the airline directly and get these added on. You can contact your airline either online or by calling them, you might be charged extra to add these on at the airport.
Hotel changes
If you're looking to make a hotel change within 14 days of your departure date, unfortunately the hotel's cancellation charges will have started and we're unable to cancel down the hotel booking. This means that if you wish to book a new hotel, you will need to pay for the new booking and also the previous hotel booking.
Changing the dates/destination/airports on your booking
If you're looking to change the dates, destination or your outbound or inbound airport on your booking within 21 days of your departure date:
- Flights - When flying with Ryanair, Easyjet, TUI, Jet2, Ryanair or Vueling - you can contact the airline and amend the flights directly. If you're flying with any other airlines, unfortunately you won't be able to amend these flights.
- Hotel - If you're within the 21 day cut off period, the hotel's cancellation charges will have begun. Meaning that your current hotel booking can no longer be cancelled down. You can book a new hotel for the new dates or destination but your current hotel booking will need to be fully paid off.
- Transfers - If you're changing the dates or destination of your holiday, then you will need to make a new transfer booking. The transfer for your previous dates/destination will remain non-refundable and you will need to pay for your new booking on top of this.
Special Assistance
If you're looking to add special assistance to your booking but you're within 14 days of your departure date, if you contact the airline, they will be able to add any assistance you need straight to the airline booking for you.
Special Hotel Request
For any special hotel requests that you're looking to submit to within 14 days of your departure date, we would advise you to contact the hotel directly to inform them of this. You can usually find their contact details by searching for your hotel on Google or looking on their website.
Remove passengers
As flight and transfer costs are non-refundable from the point of booking, when you fall within 21 days of your departure date, you're not able to remove passenger from your holiday.
Full Cancellation
You can submit a full cancellation on your booking right up until your day of departure. You will be provided with an overview of the cancellation costs before this request is submitted to ourselves.
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