Submitting a special request can be done once your holiday's confirmed.
Examples of special requests might be if you'd like to stay on a specific floor of the hotel, or you'd like to request something for a special occasion. Hotels will always do their best to make sure that your holiday is catered to you, but unfortunately requests cannot be guaranteed.
If you'd like to submit a special request, just give your hotel a quick Google ⌨️ and head over to their website from there. Have a look for their contact details and submit the request directly to the hotel here.