I have already made a complaint

I have made a complaint and am waiting for a response

Thank you for being patient with us. Due to the high volumes of emails we're receiving at the moment, please allow up to 28 days for our Customer Care team to get back to you.

 

I'm not happy with the outcome of my complaint

We're sorry to hear this. If you're not happy with the outcome of your complaint, please let us know using this form  and we’ll be more than happy to assist you. 

 

When will I receive my compensation?

If we have already responded to your complaint and confirmed that you're eligible for compensation, the timeframe for receiving this should be provided on the initial confirmation email sent from our Customer Care team.

Refunds generally take 5-7 working days to be confirmed. Don't worry, we'll pop you an email as soon as your refund is ready to collect.

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