How can I make a complaint?

I am yet to travel and would like to make a complaint. 

We're sorry to hear that you'd like to make a complaint. As you haven't travelled yet, we're confident we can resolve the issue for you. 

You can drop us a message via our Live Chat, which can be found in your On the Beach account. This is the quickest way to deal with any queries before you depart 

 

I am currently on holiday and have a complaint. 

We're sorry to hear your holiday isn't going to plan. You can reach our dedicated in-resort team on +44 (0) 333 003 1934. 

Lines are reserved for emergencies from 7pm - 8am (UK time), so if you call at this time you'll be asked to leave a message with your MYB reference number and we'll call you back as soon as we can. 

If your request isn't urgent, we'd advise calling after 8am if possible. 

 

I have returned from my holiday and would like to make a complaint. 

We're sorry to hear your holiday didn't go as planned. 

You can submit your feedback via the online form 

We recommend providing your full complaint with any supporting documents (photos/receipts), and we'll investigate and get back to you as soon as possible. 

Depending on the nature of your complaint, it might take up to 28 days for us to get back to you, but we'll do whatever we can to resolve your issue as quickly as possible! 

 


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