Whether you have a quick question about your cabin or need help with a payment, we’ve made it easy to get the support you need. Since we are an online-only travel agent, the best and fastest way to reach us is through our digital channels.
1. Find instant answers in our Help Centre 📚
Before reaching out, we recommend checking our Cruise Help Centre. We have built a library of specialist articles that cover everything from:
Cruise Line Specifics: How to check in with P&O, Royal Caribbean, MSC, and more.
The "OceanReady" Process: Guides on using cruise line apps and portals.
Luggage & Boarding: Tips on printing tags and what to expect at the terminal.
Payments: Information on how your balance updates work.
2. Chat with us via the On the Beach App 📱
If you need to speak with a "Beach Buddy" about your specific booking, our Live Chat is the quickest way to get a response. You can find this directly in our app:
Open the On the Beach app.
Tap on the Account section (usually the person icon).
Select Contact Us.
Tap the Live Chat button to start a conversation.
Live Chat is available Monday–Friday (8:00am - 6:45pm) and Saturday–Sunday (9:00am - 4:45pm).
3. Contacting the Cruise Line directly 🚢
For "onboard" experiences, your cruise line is often the best point of contact. You should contact them directly for:
Booking shore excursions or specialty dining.
Requests for dietary requirements or accessibility assistance onboard.
Technical issues with the cruise line's own app or web portal.
Looking for your Cruise Line Reference? You can find this in the confirmation email we sent you within 24 hours of your booking.