We’re sorry to hear your journey took longer than anticipated. Transfer durations can vary depending on the type of service booked:
Estimated transfer times are shown at the time of booking and can also be found on your transfer voucher. Please note these are approximate and may vary.
🚌 Shuttle transfers often involve multiple drop-offs. The total journey time can depend on:
- The number of passengers and stops
- How long it takes each passenger to collect their luggage and exit the vehicle
🚖 Private transfers (such as taxis) tend to be more direct, and the estimated times are generally accurate.
If your transfer took significantly longer than expected, feel free to contact our support team via Live Chat in the bottom right corner of the page.