We want your holiday to be as smooth and stress-free as possible. If something isn’t quite right while you’re away, here is how to get it sorted quickly.
Speak with On-Site Staff
The fastest way to resolve an issue is to speak directly to a local representative such as hotel staff, an airline agent, or your transfer provider. They are on the ground and best positioned to help you right away.
Contact Our In-Resort Support Team
If local staff can't fully resolve your issue, our team is here for you. We strongly recommend contacting us while you are still on holiday. It is much easier for us to fix a problem for you in real time than after you return home.
Get fast support directly from your sunbed. Through WhatsApp, you can:
Easily send photos or videos of any issues.
Reply at your own pace without waiting on hold.
Leave the chat and relax while we work on a fix.
Our WhatsApp line is reserved exclusively for customers currently on holiday. When you start a chat, we will briefly verify your booking before connecting you or displaying self-service options.
How to start: Open a chat through My Booking or click the link sent in your arrival email.
📞 Phone
Call our phone line: +44 (0) 333 003 1934
Our phone system uses an automated menu to help route your query. If you have an urgent issue, the automated system will transfer you directly to a team member.