Why has my balance/next instalment not been collected?

Our system will automatically take care of collecting payments on the instalment dates you've chosen. However…you know what technology's like, so sometimes this might take a little while to process - meaning it could take up to 48 hours for the payment to go through.

If your payment hasn't been collected yet, we'd recommend waiting until 48 hours have passed before contacting us - just in case the payment is already on its way out. 

 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article