We have received reports of scammers publishing fake contact details online and pretending to represent On the Beach.
These fraudsters often try to trick customers into sharing account verification codes or making direct bank transfers outside of our platform. Once they have your codes, they can access and change your bookings.
🔒 Our Security Promise
We will NEVER ask for your account verification or login codes over the phone, email, text, or WhatsApp.
We will NEVER contact you out of the blue demanding urgent payment via bank transfer or unsecure links.
Genuine payments can only be made by logging into your official account or via secure On the Beach payment links.
2 Essential Steps to Take Right Now
1. Complete our Scam Reporting Form
If you have been targeted, report the details immediately using our Secure Scam Reporting Form.
Why it matters: This allows our specialist team to investigate unauthorised changes to your holiday and track fraudulent trends.
Note: Submitting this form helps us investigate but does not automatically guarantee compensation or acceptance of liability.
2. Secure your accounts immediately
If you have shared any personal or payment details, take these actions right away:
Call your bank: Contact your card provider immediately using the number on the back of your card to block fraudulent transactions.
Report to Action Fraud: Contact the UK’s national fraud reporting centre online or call 0300 123 2040.
Change your email password: Update your email password immediately and turn on Two-Factor Authentication (2FA).
Update your On the Beach password: If you can still access your account, update your password under My Bookings right away.
What happens next?
Our specialist support team will review your report, check for any unauthorised changes (like unrequested cancellations), and contact you directly to discuss the next steps for your booking.