Don’t worry, if you’ve made a payment and it hasn’t shown up on your booking just yet, it’s usually nothing to worry about.
This typically happens for a few reasons:
⏰ The transaction is still clearing with your bank
👉 You might see it showing as Pending in your bank account while it processes.
↩️ The payment has bounced
👉 This means the funds haven’t reached us, so they won’t appear against your booking.
What do I do?
✅ First, check with your bank to confirm whether the payment is still processing or if it’s been fully cleared.
✅ Most payments will appear on your booking within 24 hours, so please give it a little time.
🏦Did you pay using 'Pay by Bank'?
If you selected the 'Pay by Bank' option and your transaction was flagged as declined or refused on our website, but you can see the money has left your bank account, please do not worry.
This is most likely due to an isolated technical issue on the bank's side, where the bank's internal servers failed to communicate correctly with our payment processor.
What you need to know:
🚫The payment was not successful: Even though it may look like the money has left your account, the transaction was officially refused. On the Beach has not received these funds, which means we cannot issue a manual refund.
🫸It is a 'Pending' hold: Your bank has temporarily held these funds aside while trying to process the transaction.
🔁Your money will bounce back automatically: Because the payment failed, your bank will automatically release the hold and return the funds directly to your account.
What should I do next?
We recommend logging into your mobile banking app or contacting your bank directly to check the status of the transaction. They will be able to confirm that the amount is sitting as "Pending" and provide you with the exact timeframe for when the funds will drop back into your available balance.
Still need help? Click on our messaging function and we'll do everything we can to get this sorted so you can get back to the fun part, looking forward to your jolly. 🌴