I can't pay my next instalment on time - what do I do?

No problem! You can delay (or snooze as we like to call it) your payment by up to 14 days. 

Just follow these simple steps:

1. Wait until you’re within 14 days of your next payment due date.
2. Got to your Payment Schedule.
3. Find your upcoming instalment and click Snooze Payment.
4. Choose a new date (up to 14 days later) from the dropdown menu.
5. Click Accept Fee and Confirm to complete the change.

⚠️ Key Points to Remember:

💭 If you need to delay by more than 14 days, contact us via Live Chat for next steps.

🗓️ You can only snooze your payment once per instalment.

Are there any fees? 💰

Yes, an admin fee will apply when you snooze a payment:

• £5.00 if you snooze the payment yourself via My Bookings
• £10.00 if you request the change via Live Chat