I can't pay my next instalment on time - what do I do?

No problem! You can delay (or snooze as we like to call it) your payment by up to 14 days. 

Just follow these simple steps:

1. Wait until you’re within 14 days of your next payment due date.
2. Got to your Payment Schedule.
3. Find your upcoming instalment and click Snooze Payment.
4. Choose a new date (up to 14 days later) from the dropdown menu.
5. Click Accept Fee and Confirm to complete the change.

Key Points to Remember:

💭 Need to delay by more than 14 days? Contact us via Live Chat for next steps.

🗓️ You can only snooze your payment once per instalment.

💳  If you manage to pay your upcoming amount due before your new snoozed date arrives, we won't collect any money on that date.

Are there any fees?

Yes, an admin fee of up to £5 will apply when you snooze a payment.