📞 Step 1: Contact Your Transfer Provider
Call the emergency number listed on your transfer voucher (found in your travel documents). The transfer company will advise you on what to do next.
🕒 Important Note:
Transfer providers track your flight using your flight number, so for short delays, no action is usually needed.
However, if your flight is delayed by more than 24 hours or your flight number changes, please contact your transfer provider directly to ensure they’re aware and can adjust accordingly.
🧳 Step 2: Still Need Help?
If you're unable to resolve the issue with the transfer provider, our in-resort support team is here to help. You can reach them via WhatsApp or phone through your My Booking account.
⚠️ Please note: Our team can’t assist with compensation claims.
💰 Wondering About Compensation?
If your delay was long enough, you might be entitled to compensation. Here’s what to do:
- Search online for your airline’s delay compensation policy
- Most airlines have an online form on their website to submit a claim
- If approved, compensation will be paid directly to your bank account using the details you provide