If your room isn't quite what you expected, we're sorry to hear that!
To request a room change, please speak directly with the hotel front desk/reception—they may be able to assist you, depending on availability.
If you are still on holiday and having trouble resolving this with the hotel please contact us as our in-resort team are here to help.
Are you already home and looking to log a complaint due to your room/hotel? Please use this link and provide us with as much information as possible: Submit a ticket - On the Beach
Our customer care team will then be in touch to discuss the outcome of your complaint.