I am travelling with a hidden disability- what do I need to do?

When traveling with hidden disabilities, we understand that you may have specific needs and require extra support to make your journey comfortable and stress-free. Here are some tips to help you navigate your travel experience:

1.    Know the Airline Policies: It's important to note that different airlines have varying support services. Complimentary seating, pre-boarding, and specific boarding procedures may not be available on all airlines. Check the policies of your airline regarding assistance for passengers with hidden disabilities.

2.    Request Special Assistance in Advance: Let us know about your specific needs when making your booking via the Special Assistance form (insert link) We can help coordinate with the airline and other partners to arrange necessary accommodations such as boarding assistance, mobility support, or communication aids.

3.    Consider Fast Track Services: Some airports offer fast track services, which allow expedited security and immigration clearance. Keep in mind that these services may not always be free of charge. You can inquire about availability and book the service during the check-in process.

4.    Wear a Sunflower Lanyard: Consider wearing a sunflower lanyard, which is a recognized symbol for hidden disabilities. This can help airport staff identify that you may require extra support or assistance.

5.    Visit the Special Assistance Desk: When you arrive at the departure airport, it's a good idea to visit the special assistance desk. They can provide further guidance, answer your questions, and ensure that any necessary arrangements are in place for your journey.

Remember that each airline and airport may have their own procedures and services for passengers with hidden disabilities. Being well-prepared, communicating your needs in advance, and seeking assistance from airport staff will help ensure a smooth travel experience.

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